At BWOOLS, we strive to provide our customers with the highest quality kids wear clothes products. We understand that sometimes, despite our best efforts, mistakes can happen. Therefore, we have implemented a Return and Refund Policy to ensure your satisfaction with your purchase.

Returns:

You may return a product within 3 days of receiving it if it is the wrong product or if it arrives damaged. To initiate a return, please contact our customer service team with your order details and a description of the issue. We will guide you through the return process and provide you with a return shipping label, if necessary.

Refunds:

If we determine that a refund is appropriate, we may require video proof of the issue. This is to ensure that we can accurately assess the situation and provide you with the best possible solution. Once your refund request is approved, we will process the refund within a reasonable timeframe.

Conditions:

Please note that in order to be eligible for a return or refund, the product must be in its original condition, unused, and with all tags and packaging intact. We reserve the right to refuse a return or refund if these conditions are not met.

Contact Us:

If you have any questions or concerns regarding our Return and Refund Policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with your BWOOLS kids wear clothes products.